SHIPPING & RETURNS

Thank you for choosing Napa River Soap & Sundries. We are committed to providing you with timely and reliable delivery of our handcrafted products. Please review the details of our shipping policy below:

 

1. Order Processing

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. Once your order is on its way, you'll receive a confirmation email with tracking details.

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2. Shipping Methods & Carriers

We work with trusted carriers to ensure your order arrives safely. Standard shipping is available for all orders. If you need your order sooner, expedited shipping options are available at checkout for an additional fee.

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3. Delivery Estimates

Domestic: Most orders arrive within 3-7 business days for the contiguous U.S.

                Deliveries to Alaska, Hawaii, or remote locations may take a little longer.
International: We ship to select international destinations. Delivery times and fees vary, and please note that international shipments may be subject to customs fees or taxes, which are the responsibility of the recipient.

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4. Shipping Charges

Shipping costs are calculated during checkout based on your location, order weight, and chosen shipping method. Join our newsletter to receive occasional promotions such as free shipping on select orders.

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5. Tracking & Customer Support

Once your order ships, you'll receive a tracking number via email. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team at napariversoap@gmail.com.

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6. Delays, Lost, or Damaged Shipments

While we aim for timely delivery, occasional delays can occur due to weather or carrier issues. If your package is lost or arrives damaged, contact us within 7 days of delivery, and we’ll work to resolve the issue with a replacement or refund.

By placing an order with Napa River Soap & Sundries, you agree to the terms of this shipping policy. We truly appreciate your support and look forward to serving you.