TERMS & CONDITIONS
Last Updated: [03/20/2025]
Welcome to Napa River Soap & Sundries! By using our website, you agree to these Terms and Conditions. Please read them carefully before making any purchases or interacting with our website.
1. Scope of Services
Our website offers handcrafted soaps and body products made with natural ingredients. We provide information about our products, as well as the option to place custom orders. We also offer gift packaging and eco-friendly options for our products.
View our shipping policy here
3. Payment Methods
We accept payments through credit/debit cards and PayPal. All payments are processed securely, and we do not store credit card information on our servers. If you need to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request.
4. Product Use
Our products are intended for external use only. Please read the product descriptions and ingredients carefully before use. If you have any allergies or skin sensitivities, we encourage you to do a patch test before use. Napa River Soap & Sundries is not responsible for any adverse reactions from using our products.
5. User Responsibilities
By using our website, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. You agree not to use the website for any unlawful purposes.
6. Returns & Refunds
Due to the nature of our products, we do not accept returns on soap orders. If you are not fully satisfied with your purchase, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.
7. Privacy
For information on how we handle your personal data, please see below. We respect your privacy and are committed to protecting your information.
8. Intellectual Property
All content on this website, including text, images, logos, and product designs, are the intellectual property of Napa River Soap & Sundries and are protected by copyright laws. You may not use or reproduce any content without our prior consent.
9. Limitation of Liability
Napa River Soap & Sundries is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. We make every effort to ensure our products are safe and effective, but we are not responsible for any reactions or damages that occur after purchase.
10. Governing Law
These Terms and Conditions are governed by the laws of the state of California. Any disputes will be handled within the appropriate courts of California.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions or your experience with our website, please contact us at:
Email: napariversoap@gmail.com
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy & Safety
Last Updated: [03/04/2025]
At Napa River Soap & Sundries, we value your privacy and are dedicated to keeping your personal information safe. This Privacy Policy explains how we gather, use, and protect your data when you visit our website, place an order, or connect with us. Your trust is important, and we're here to ensure you feel confident in how your information is handled.
1. Information We Collect
When you shop with us or reach out, we may collect the following types of information:
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Personal Information: Your name, email address, phone number, shipping address, and payment details when you place an order.
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Browsing Information: Data we gather through cookies and similar technologies, such as your IP address, browser type, and pages you visit on our site.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders with care.
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Keep you updated on your order or any inquiries you may have.
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Improve your experience with our website.
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Share updates, promotions, or newsletters (only if you choose to opt-in).
Rest assured, we never sell or share your personal information with third parties for marketing purposes.
3. Payment Security
All transactions are processed securely through WIX payment system (a trusted payment gateway). Your credit card details are never stored on our servers.
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience on our site. If you prefer, you can adjust your browser settings to disable cookies, though some features may not work as smoothly without them.
5. Third-Party Links
Our website may link to third-party sites. We’re not responsible for their privacy practices, so we encourage you to review their policies.
6. Your Rights and Choices
You have the right to request access to, update, or delete your personal information at any time. If you'd like to stop receiving marketing emails, simply click "unsubscribe" in any email we send.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is managed, we’re here to help. Feel free to reach out to us at:
Napa River Soap & Sundries
Email: napariversoap@gmail.com
Wholesale Inqueries
Interested in retailing our unique and refreshing soap products? We welcome wholesale inquiries and are dedicated to providing all the necessary information to facilitate a successful partnership. Contact us to explore the opportunity of selling our distinctive products.
